Shipping Policy

Where we ship

ConnectPro Supply currently ships to valid addresses within the United States. We do not currently offer international shipping. Some destinations or products may have carrier restrictions, which will be shown before payment when known.

Processing time

Shipping prices and delivery estimates are shown before payment. Orders normally leave our facility within the stated processing time.

Orders usually ship within 1–2 business days.

Business days do not include weekends or U.S. federal holidays. Orders placed after the daily carrier pickup may begin processing on the next business day.

Rates and free shipping

Available services, estimated transit times, and shipping charges are displayed during checkout when live carrier rates are available. Products or promotions marked Free Shipping have a $0 shipping charge for standard U.S. delivery and override the general carrier-calculated charge for the qualifying items.

Free shipping does not mean expedited delivery. If an order combines free-shipping and carrier-rated items, checkout will calculate the applicable charge for the non-qualifying items.

Delivery estimates and delays

Transit times are estimates supplied by the carrier and are not guaranteed unless the selected service expressly includes a carrier guarantee. Weather, peak-season volume, incorrect addresses, and events outside our control may cause delays.

If we cannot ship within the time stated at checkout or in this policy, we will contact the customer with the revised timing and available cancellation or refund options.

Address changes

Customers must provide a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee a change after an order enters fulfillment, and additional carrier charges caused by an incorrect or undeliverable address may be the customer’s responsibility.

Tracking, loss, and damage

Tracking information is emailed when available. Allow the carrier time to register the first scan. If tracking shows delivered but the package cannot be located, check the delivery area and contact the carrier before contacting us.

Report visible damage, missing contents, or an incorrect item as soon as possible and preferably within 7 calendar days of delivery. Keep the product, packaging, and shipping label and include the order number and clear photographs so we can investigate with the carrier.