Return & Refund Policy

30-day return window

Contact us before returning an item.

Unless a product page states otherwise, request a return authorization within 30 calendar days after delivery. Items sent without authorization may be delayed or refused. The return address and instructions will be provided after approval.

Return eligibility

A standard return must be unused, uninstalled, complete, and in resalable condition with its original parts, accessories, labels, manuals, and packaging. We may reduce or deny a refund when an item is incomplete, installed, altered, damaged after delivery, or returned in a condition different from how it was received.

Final-sale, clearance, custom-configured, special-order, or hygiene-sensitive products are not returnable when the product page clearly identifies that restriction before purchase. This does not limit rights for an item that arrived damaged, defective, or incorrect.

Return shipping

For a change-of-mind return or compatibility mistake, the customer is responsible for return shipping. Use a trackable service and package the product securely; the customer bears the risk of loss until the return is delivered to us.

If we sent the wrong item or the product arrived damaged or materially defective, contact us before shipping it back. After review, we will provide an appropriate replacement, return label, refund, or other remedy at no additional shipping cost to the customer.

Inspection and refunds

We inspect authorized returns after delivery. Approved refunds are issued to the original payment method for the eligible merchandise amount. Original shipping charges are not refundable unless the return resulted from our error or the item arrived damaged or defective.

We aim to process an approved refund within 5 business days after inspection. PayPal, a bank, or a card issuer may need additional time to post the credit. Any permitted deduction will be explained to the customer.

Exchanges and cancellations

Exchanges depend on current inventory. The quickest option may be to return the eligible item and place a new order. To cancel an order, contact us immediately. We can cancel it only before shipment; after shipment, the return procedure applies.

How to request a return

Email guelismallc@gmail.com with the order number, item name or SKU, reason for the request, and photographs when the item is damaged or incorrect. Do not send merchandise until you receive return authorization and instructions.