Effective September 12, 2026
Customer support
Email guelismallc@gmail.com or call (904) 775-2933 for questions about products, compatibility, orders, shipping, returns, privacy, or bulk pricing. Support requests are reviewed on business days, and we aim to respond within 2 business days.
What to include
For order assistance, include the order number and the email used at checkout. For a product question, include the product name, SKU or MPN, intended equipment, and any relevant photographs. Never send passwords, complete card numbers, or other sensitive payment credentials by email.
Returns and damaged packages
Request return authorization before shipping anything back. For damage, missing contents, or an incorrect item, keep the packaging and shipping label and include clear photographs. We will provide the return address only after reviewing the request.
Response expectations
Messages received on weekends or U.S. federal holidays may be answered on the next business day. Sending multiple messages about the same request may delay matching the conversation; use the original email thread whenever possible.
These policies describe current store practices. They do not limit rights that cannot be waived under applicable law.